What Our Clients Have to Say...

‘Nisoft’s professionalism and dedication throughout the phased implementation of eclipse into ScottishPower’s 10 generating sites was exemplary. Their support team responds to support calls efficiently and effectively with a resolution provided quickly - essential to ensure continuation of our 24/7 business.'

  • Lorna McFarlane
  • Senior Business Analyst
  • ScottishPower
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Complete Safety Document Management tailored to match your Safety Rules

MAINTENANCE AND SUPPORT

Providing exceptional customer support after eclipse goes live is a commitment we take very seriously at NiSoft.  And while we are pleased the number of customers we support has grown substantially over the years, we are equally proud to have retained our commitment to service. 

Working with NiSoft, you will never be a number in a queue waiting for assistance.  Following the transition from the implementation phase to live operation, you will be assigned an individual, whom you will know by name, to ensure the continuity and effectiveness of NiSoft’s support throughout the on-going usage of eclipse and DEx.

Our regional offices located around the worldwide enable NiSoft to provide our customers with personal 24x7 support regardless of their location and time zone.  NiSoft’s  engineers are located within each of our offices in Denver, Belfast and Singapore to understand, action and resolve your queries professionally and in a timely fashion.  Our internal call and task management systems offer customers a transparent support process with regular updates on the tracking and progress of customer queries.  Dedicated support areas on our customer portal allow for seamless upload and download of support and project related data and files.

NiSoft continues to add new features and functions to the eclipse and DEx software systems.  Because we believe in helping our customers maintain the value of their software investment, we provide for annual upgrades.  By taking advantage of this service, our customers are able to benefit from the latest capabilities added to the core eclipse system.